Products are unique and produced when ordered, therefore, they are non-refundable, and cannot be returned or exchanged. The customer is responsible to ensure the shipment details are correct and the right size and color have been ordered. The customer is responsible for ensuring that the specified delivery address for each and every Order is valid and accurate.
If tracking of an Order states that it has been delivered, yet the customer reports it as not received, such cases will be individually investigated with our supplier.
An Order can be delayed due to delays from shipping carriers. We cannot guarantee precise delivery dates on shipping, as it is dependent on the shipping carriers. Consequently, we assume no liability associated with delay and do not offer any Reprints and/or Refunds caused by shipping delays, unless our team determines that the package was lost in-transit.
If you have an issue with your Order, contact us within 20 days of the product delivery and provide a detailed description of your issue, accompanied by relevant photo or video evidence that supports your case. After investigation, we will determine if you are eligible to receive a free of charge Reprint or Refund.
